Cardiff University | Prifysgol Caerdydd ORCA
Online Research @ Cardiff 
WelshClear Cookie - decide language by browser settings

Thanks for the memories: exploring city tourism experiences via social media reviews

Qionglei, Yu, Steve, Pickering, Geng, Ruoqi ORCID: and Dorothy, Yen 2021. Thanks for the memories: exploring city tourism experiences via social media reviews. Tourism Management Perspectives 40 , 100851. 10.1016/j.tmp.2021.100851

[thumbnail of Fin Proofread 12.04.21.pdf]
PDF - Accepted Post-Print Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.

Download (837kB) | Preview


This study uses online reviews to explore memorable tourism experiences of tourists visiting different city attractions. Seeking to identify a collection of themes and concepts reflecting tourists' memorable experiences during their attraction visits, this study reveals the most shared tourism memories in cognitive-emotive-behavioral themes. By developing a matrix that categorizes tourist city attractions based on an ideographic approach, the study also argues that there are different types of tourist memorable experiences at different types of attractions (i.e., human-marker, nature-sight and human-sight tourist attractions). The findings extend previous understanding of the research in tourism experience and attractions by analyzing 156,986 TripAdvisor tourist reviews of the top ten most popular tourist attractions in London. This study also provides recommendations for destination management organizations and various city tourism stakeholders to plan, market and manage city tourism products and services.

Item Type: Article
Date Type: Publication
Status: Published
Schools: Business (Including Economics)
Subjects: H Social Sciences > H Social Sciences (General)
Publisher: Elsevier
ISSN: 2211-9736
Date of First Compliant Deposit: 1 October 2021
Date of Acceptance: 22 June 2021
Last Modified: 17 Nov 2023 10:39

Citation Data

Cited 4 times in Scopus. View in Scopus. Powered By Scopus® Data

Actions (repository staff only)

Edit Item Edit Item


Downloads per month over past year

View more statistics