Sector bias and the credibility of performance information: an experimental study of elder care provision

Meier, Kenneth J. ORCID: https://orcid.org/0000-0002-6378-0855, Song, Miyeon, Davis, Jourdan A. and Amirkhanyan, Anna A. 2022. Sector bias and the credibility of performance information: an experimental study of elder care provision. Public Administration Review 82 (1) , pp. 69-82. 10.1111/puar.13425

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Abstract

Reporting government performance to the public is key tool in improving accountability. Some evidence, however, has shown that individuals’ anti-public sector biases may distort performance information about public organizations. Using an experimental vignette on U.S. nursing homes, this study fills four gaps in the literature: (1) the need to include nonprofit organizations rather than just public and for-profit, (2) consideration of the credibility of the source of performance information, (3) the use of simple commonly used performance metrics, and (4) the willingness to use services as a performance dimension. We find the public has a general but modest anti-for-profit sector bias in nursing home care with nonprofits perceived the most positively. Sector biases generally disappear when clear performance data are presented. The credibility of the source matters, and respondents' willingness to use organizational services is more sensitive to both sector bias and performance ratings than are performance measures.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Publisher:	Wiley
ISSN:	0033-3352
Date of First Compliant Deposit:	7 February 2022
Date of Acceptance:	18 August 2021
Last Modified:	19 Nov 2023 19:08
URI:	https://orca.cardiff.ac.uk/id/eprint/147048

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