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Consumption experiences in the research process

Gould, Sandy J.J. 2022. Consumption experiences in the research process. Presented at: ACM CHI Conference on Human Factors in Computing Systems 2022, 30 April - 06 May 2022, New Orleans, LA, USA. CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems. ACM, p. 326. 10.1145/3491102.3502001

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Data collection is often a laborious enterprise that forms part of the wider craft skill of doing research. In this essay, I try to understand whether parts of research processes in Human-Centred Computing (HCC) have been commodified, with a particular focus on data collection. If data collection has been commodified, do researchers act as producers or consumers in the process? And if researchers are consumers, has data collection become a consumption experience? If so, what are the implications of this? I explore these questions by considering the status of craft and consumption in the research process and by developing examples of consumption experiences. I note the benefits of commodity research artefacts, while highlighting the potentially deleterious effects consumption experiences could have on our ability to generate insights into the relations between people and technology. I finish the paper by relating consumption experiences to contemporary issues in HCC and lay out a programme of empirical work that would help answer some of the questions this paper raises.

Item Type: Conference or Workshop Item (Paper)
Date Type: Publication
Status: Published
Schools: Computer Science & Informatics
Publisher: ACM
Date of First Compliant Deposit: 12 February 2022
Date of Acceptance: 11 February 2022
Last Modified: 18 Jan 2023 13:04

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