Re-humanizing the system - how storytelling can be used to bridge the divide between services and citizens

Trowbridge, Hayley and Willoughby, Michael 2022. Re-humanizing the system - how storytelling can be used to bridge the divide between services and citizens. Public Money & Management 45 (5) , pp. 298-299. 10.1080/09540962.2021.1981014

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Abstract

This article advocates using lived experience as an essential component of how we design and deliver public services. It is a rallying call to push back against approaches that use key performance indicators and quantitative data as the sole means of tackling complex or ‘wicked’ societal problems

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Schools > Social Sciences (Includes Criminology and Education)
Publisher:	Taylor and Francis Group
ISSN:	0954-0962
Last Modified:	18 Jul 2023 11:47
URI:	https://orca.cardiff.ac.uk/id/eprint/160978

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