Trowbridge, Hayley and Willoughby, Michael 2022. Re-humanizing the system - how storytelling can be used to bridge the divide between services and citizens. Public Money & Management 45 (5) , pp. 298-299. 10.1080/09540962.2021.1981014 |
Official URL: https://doi.org/10.1080/09540962.2021.1981014
Abstract
This article advocates using lived experience as an essential component of how we design and deliver public services. It is a rallying call to push back against approaches that use key performance indicators and quantitative data as the sole means of tackling complex or ‘wicked’ societal problems
Item Type: | Article |
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Date Type: | Publication |
Status: | Published |
Schools: | Social Sciences (Includes Criminology and Education) |
Publisher: | Taylor and Francis Group |
ISSN: | 0954-0962 |
Last Modified: | 18 Jul 2023 11:47 |
URI: | https://orca.cardiff.ac.uk/id/eprint/160978 |
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