The employee experience in cybersecurity and how to mitigate risk

Bishop, Laura 2023. The employee experience in cybersecurity and how to mitigate risk. PhD Thesis, Cardiff University. Item availability restricted.

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Abstract

With society now heavily invested in computer systems and internet connectivity, it has never been more vital to identify ways to safeguard cyberspace (Asquith & Morgan, 2019). In 2021, over 23,896 cyber security incidents were reported to have taken place across the globe, with a data breach confirmed in over 5,212 of these incidents (Verizon, 2022). Despite many organisations now applying time and budget to cybersecurity awareness training, 82% of security breaches are still found to involve a human element (Verizon, 2022). The aim of this PhD was to better understand the human experience in cybersecurity, internal individual differences that can result in decision-making vulnerabilities, but also the impact of additional external pressures such as offender persuasion attempting to leverage on human susceptibility, to the impact of persuasive interventions generated to promote secure behaviour. The result – a Cybersecurity Awareness Framework (CAF) that can guide organisations on how to better measure and manage human-centric cybersecurity moving forward. In addition, an improved understanding around the persuasion techniques most likely to increase human vulnerability, as well as findings around the impact of several interventions currently being utilised to persuade end-users to behave in ways that counter that vulnerability. Together, these outputs provide a more holistic understanding around the employee experience in cybersecurity, the challenges they face, and recommendations for future intervention.

Item Type:	Thesis (PhD)
Date Type:	Completion
Status:	Unpublished
Schools:	Psychology
Date of First Compliant Deposit:	18 January 2024
Last Modified:	18 Jan 2025 02:30
URI:	https://orca.cardiff.ac.uk/id/eprint/165650

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