How well do people understand work monitoring terminology?

Bunwaree, Teshan ORCID: https://orcid.org/0009-0004-4008-5181, Stawarz, Katarzyna ORCID: https://orcid.org/0000-0001-9021-0615, Collins, Philippa ORCID: https://orcid.org/0000-0001-8478-0072 and Gould, Alexander ORCID: https://orcid.org/0000-0003-0476-4270 How well do people understand work monitoring terminology? Presented at: CHIWORK 2024, Newcastle, UK, 25-27 June 2024.

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Abstract

While digital work monitoring has been on the rise for years, it is unclear whether the same could be said about workers' awareness. If the developments in work monitoring practices have outpaced public awareness and understanding, workers and their representatives may not be able to develop informed perspectives on what is happening in workplaces. Furthermore, laws and policies may fall short of securing the rights of workers if the way that law and policy talks about workplace monitoring is inaccessible. To gauge workers' awareness of the topic, we conducted an online survey to assess workers' understanding of eight work monitoring terms. Respondents (N=100) were not accurate in providing definitions of these terms, despite having indicated that they were familiar with seven out of the eight terms. This suggests that workers are likely not well-informed about the subject. The results highlight the importance of a more nuanced and informed approach by decision-makers in crafting laws and policies related to work monitoring. Researchers investigating workplace monitoring need to pay particular attention to how they communicate with participants --- a shared understanding of terminology cannot be taken for granted.

Item Type:	Conference or Workshop Item (Poster)
Status:	In Press
Schools:	Computer Science & Informatics
Date of First Compliant Deposit:	13 May 2024
Date of Acceptance:	13 April 2024
Last Modified:	24 May 2024 00:22
URI:	https://orca.cardiff.ac.uk/id/eprint/168838

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