It’s not just about the money: recruitment and retention of clinical staff in general dental practice – part 2: dental care professionals

Holloway, Jessica A. and Chestnutt, Ivor G. ORCID: https://orcid.org/0000-0002-9228-800X 2024. It’s not just about the money: recruitment and retention of clinical staff in general dental practice – part 2: dental care professionals. Primary Dental Journal 13 (1) , pp. 55-63. 10.1177/20501684241232214

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Abstract

As described in the first paper of this two-part series, increasing difficulties in recruitment and retention of dentists and dental care professionals (DCPs) in general dental practice in the UK is affecting delivery of NHS dental services. There is a significant risk to the future dental workforce supply which will affect access to dental care and worsen oral health inequalities. Understanding what factors contribute to job satisfaction and prevent job dissatisfaction of dental professionals would be useful in managing recruitment and retention issues. The aim of this literature review was to identify factors which contribute to job satisfaction of DCPs in general dental practice. Database searching was conducted systematically through PubMed/Medline, Scopus, Ovid, and the National Grey Literature Collection. Eleven relevant articles were identified, which were qualitatively analysed using Herzberg’s motivation-hygiene theory as an analysis tool. Unfair remuneration is a major contributor to dissatisfaction of DCPs, but job satisfaction could be promoted through increased recognition, variety of work, and opportunities to progress. Dental contract reform in the UK should aim to minimise factors contributing to dissatisfaction and increase factors which increase satisfaction, including the development of an acceptable remuneration model for NHS dentistry that facilitates skill mix.

Item Type:	Article
Date Type:	Published Online
Status:	Published
Schools:	Dentistry
Publisher:	Fgop
ISSN:	2050-1684
Date of First Compliant Deposit:	15 May 2024
Date of Acceptance:	3 January 2024
Last Modified:	09 Nov 2024 19:00
URI:	https://orca.cardiff.ac.uk/id/eprint/168920

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