The robots are coming for your students' feedback

Hodge, Emma-Leigh, Hasan, Rahat, Poihipi, Eden and Barker, Rebecca 2024. The robots are coming for your students' feedback. Presented at: Te Puna Aurei LearnFest Conference 2022, Online, 23-24 November 2022. Published in: Bowell, Tracy, Pepperell, Nicole, Richardson, Anthony and Corino, Maria-Teresa eds. Revitalising Higher Education: Insights from Te Puna Aurei LearnFest 2022. Cardiff: Cardiff University Press, pp. 56-62. 10.18573/conf2.g

Preview

PDF - Updated Version Available under License Creative Commons Attribution Non-commercial No Derivatives. Download (515kB) | Preview

Abstract

The Data Analytics team at The University of Waikato gathers student feedback (as rich qualitative data) but manual analysis of these comments poses a time challenge for reporting. To address this, we explored the possibility of condensing qualitative information by leveraging natural language processing (NLP) technology, specifically Google’s NLP sentiment analysis. We employed a robust coding framework to test the validity of NLP-coded student feedback, analysing 1000 comments from the University’s 2021 course evaluations. Results show a statistical correlation between our sentiment analysis and NLP, offering promising evidence for NLP’s efficacy in providing accurate, high-level insights into student feedback sentiment.

Item Type:	Conference or Workshop Item (Paper)
Date Type:	Publication
Status:	Published
Additional Information:	Amended PDF uploaded to correct minor error in text, December 2024
Publisher:	Cardiff University Press
ISBN:	978-1-9116-5350-9
Date of First Compliant Deposit:	10 June 2024
Date of Acceptance:	2024
Last Modified:	17 Dec 2024 09:55
URI:	https://orca.cardiff.ac.uk/id/eprint/169726

Actions (repository staff only)

Edit Item