Understanding how parents deal with the health advice they receive: A qualitative study and implications for the design of message-based health dissemination systems for child health

Félix, Beatriz, Braga, Cristiana, Ntinga, Xolani, Till, Sarina C, Meoli, Leina, Van Heerden, Alastair, Melo, Ricardo, Verdezoto, Nervo ORCID: https://orcid.org/0000-0001-5006-4262, Densmore, Melissa and Nunes, Francisco 2024. Understanding how parents deal with the health advice they receive: A qualitative study and implications for the design of message-based health dissemination systems for child health. Presented at: ACM Designing Interactive Systems Conference, Copenhagen, Denmark, 1 - 5 July 2024. DIS '24: Proceedings of the 2024 ACM Designing Interactive Systems Conference. ACS, pp. 1319-1335. 10.1145/3643834.3661504

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Abstract

Message-based health information dissemination systems can potentially improve maternal and child health (MCH). By conveying health information to parents, SMS- and chatbot-based systems can support parents’ learning and empower them to make better health decisions for their children. However, there is limited design advice for creating message-based dissemination systems for MCH. To help address this gap, we conducted 14 participatory workshops with 42 parents from Portugal and South Africa, exploring how parents learned to care for their children’s health. Our findings showed how parents reflected on the health advice they received, by assessing the fit of the advice to their child’s characteristics, their values and beliefs, the advice’s feasibility, or the intention and competence of the advice giver. Based on these insights, we propose four design implications for creating message-based health information dissemination systems tailored to parents and their children.

Item Type:	Conference or Workshop Item (Paper)
Date Type:	Published Online
Status:	Published
Schools:	Computer Science & Informatics
Publisher:	ACS
ISBN:	979-8-4007-0583-0/24/07
Date of First Compliant Deposit:	1 July 2024
Date of Acceptance:	19 April 2024
Last Modified:	29 Jul 2024 14:21
URI:	https://orca.cardiff.ac.uk/id/eprint/170203

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