Breaking down language barriers: a practice-near study of social work using interpreters

Westlake, David ORCID: https://orcid.org/0000-0001-7507-3413 and Jones, Rebecca K 2017. Breaking down language barriers: a practice-near study of social work using interpreters. The British Journal of Social Work 48 (5) , 1388–1408,. 10.1093/bjsw/bcx073

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Abstract

This paper explores how social workers can communicate effectively using an interpreter. It examines how child and family practitioners describe their experiences of working with interpreters and uses audio recordings of home visits to analyse how the challenges they describe manifest in practice. The analysis is based on audio recordings of nineteen interpreter-mediated meetings between workers and families, and two focus groups with practitioners. Recordings were categorised using quantitative coding, and data were analysed thematically. Although workers find using an interpreter challenging, in practice, skilled practitioners are able to work effectively providing they adopt an assertive approach. This is characterised by clarifying misunderstandings, involving the client in ‘chit-chat’ to build rapport and, where clients have differing levels of language proficiency, conducting the conversation entirely in the native language. The study demonstrates the centrality of social worker skills in managing interpreter-mediated sessions and improving practice for non-native-speaking families. This has implications for social work practice internationally.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Schools > Social Sciences (Includes Criminology and Education)
Publisher:	Oxford University Press
ISSN:	1468-263X
Date of Acceptance:	1 June 2017
Last Modified:	16 May 2025 14:45
URI:	https://orca.cardiff.ac.uk/id/eprint/177748

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