Hao, Xinyue, Dong, Dapeng, Liu, Chang, Demir, Emrah  ORCID: https://orcid.org/0000-0002-4726-2556 and Wamba, Samuel Fosso
2026.
Susceptible-infected diffusion of food safety opinion dissemination: Infrastructure-driven spread and behavior-embedded substance.
Expert Systems with Applications
295
, 128886.
10.1016/j.eswa.2025.128886
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Abstract
This study examines how food safety information disseminates across three structurally distinct Chinese social media platforms, Weibo, TikTok, and Xiaohongshu (XHS), during crisis events. Rather than serving as neutral transmission channels, these platforms are conceptualized as dynamic Information Service Systems (ISS), in which algorithmic infrastructures and content substances co-produce public meaning, emotional salience, and trust dynamics. Drawing on the Substance–Infrastructure (S-I) model, specifically Type II logic, where infrastructure drives substance, we theorize that technical mechanisms such as feed algorithms, trending systems, and visibility logics interact with semantic features like emotional tone, media modality, and narrative framing to shape the velocity, reach, and epistemic reliability of crisis communication. Employing a mixed-methods design that combines temporal Exponential Random Graph Models (ERGM), Susceptible-Infected (SI) diffusion simulations, and BERT-based sentiment analysis, we identify how different network structures, decentralized, centralized, and hybrid, interact with conformity, homophily, and neophilia to produce platform-specific information ecologies. TikTok’s architecture enables high-speed virality with minimal deliberative anchoring, limiting the platform’s ability to support trust repair; XHS facilitates high-affinity trust ecosystems led by key opinion leaders, but is vulnerable to echo chambers and insular misinformation; Weibo, with its hybrid infrastructure, supports rapid escalation and multi-directional discourse, but suffers from volatility in trust due to inconsistent epistemic control. These distinct affordances explain the asymmetric amplification of food safety narratives and the divergent trajectories of public trust, consolidation, polarization, or collapse, across platforms. As a contribution, the study introduces the Integrated Design and Operation Management (IDOM) framework, which positions platforms as reflexive control systems that must adapt to real-time signals of uncertainty and trust decay. It further underscores the need for resilient public governance that aligns institutional interventions with platform-specific logics and user cognitive baselines, advocating for a coordinated socio-technical ecosystem capable of sustaining trustworthy, inclusive, and responsive food safety communication in the digital era.
| Item Type: | Article |
|---|---|
| Date Type: | Publication |
| Status: | Published |
| Schools: | Schools > Business (Including Economics) |
| Publisher: | Elsevier |
| ISSN: | 0957-4174 |
| Date of First Compliant Deposit: | 2 July 2025 |
| Date of Acceptance: | 1 July 2025 |
| Last Modified: | 30 Jul 2025 12:34 |
| URI: | https://orca.cardiff.ac.uk/id/eprint/179467 |
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