Withers, Kathleen, Palmer, Robert, Waddington, Hawys, South, Kathryn, Lewis, Judith and Desir, Richard
2025.
Developing the People's Experience Survey (PES): a mixed-methods study updating a patient-reported experience measure (PREM) for use in any healthcare setting across Wales.
BMJ Open
15
(11)
, e100201.
10.1136/bmjopen-2025-100201
|
Preview |
PDF
- Published Version
Available under License Creative Commons Attribution Non-commercial. Download (380kB) | Preview |
Abstract
Objectives To develop and validate a bilingual experience survey for use in any NHS healthcare setting, to support service improvement. Design A prospective mixed-methods study. Setting Any healthcare setting in NHS Wales including primary, secondary, urgent and planned care. Participants An opportunistic sample of people with experience of using local healthcare services. Qualitative interviews and focus groups were held to develop a draft survey. These were followed by online data collection from a wide participant sample for statistical validation. The tool was translated and linguistically validated following recognised methods. Patient engagement leads were involved to ensure the tool met their needs. Results We conducted and analysed five focus groups and four interviews, consisting of 33 people in total. 12 draft questions were developed related to key aspects of patient experience. A series of online surveys were conducted to test the draft questions, with 769 responses received. Data were analysed to assess completion rates, intra-rater reliability, internal consistency and convergent validity. One question had both sub-par intrarater reliability and poor convergent validity, and despite attempts to improve the wording, it failed to meet minimum requirements of validity and was subsequently removed. The final validated People’s Experience Survey (PES) was subsequently translated into Welsh and validated with service users. Conclusions The PES is a reliable and valid tool, suitable for use in any healthcare setting. The robust processes that have been undertaken ensure that the questions included are available bilingually to collect reliable, meaningful data to support service improvement work.
| Item Type: | Article |
|---|---|
| Date Type: | Published Online |
| Status: | Published |
| Schools: | Schools > Engineering Schools > Medicine |
| Publisher: | BMJ |
| ISSN: | 20446055 |
| Date of First Compliant Deposit: | 1 December 2025 |
| Date of Acceptance: | 16 October 2025 |
| Last Modified: | 01 Dec 2025 16:11 |
| URI: | https://orca.cardiff.ac.uk/id/eprint/182783 |
Actions (repository staff only)
 |
Edit Item |
Dimensions
Dimensions