Gerry Robinson and the UK NHS: did he really make a difference?

Towill, Denis Royston 2009. Gerry Robinson and the UK NHS: did he really make a difference? Leadership in Health Services 22 (1) , pp. 76-85. 10.1108/17511870910928038

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Abstract

Purpose – This paper seeks to exploit the TV series “inquest” held 12 months after the original programme to assess the impact of Gerry Robinson (if any) on healthcare delivery effectiveness observed at Rotherham General Hospital, UK, in particular, to explicitly identify the positive features in such a way as to better enable transferability of “good practice” between healthcare organisations. Design/methodology/approach – The approach adopted is to first chronicle the areas of perceived progress and delivery shortfalls. Thence via careful reference to the established literature to identify the engineering change modus operandi most likely to yield benefits in typical healthcare scenarios. Additionally, to confirm the expected and identify the unexpected barriers to change. Findings – As with any highly publicised programme, the Hawthorne Effect on the various “actors” is not entirely negligible. A positive step forward is confirmation that actively involving coal-face players, including physicians, nurses, and support staff in the success gets results. Examples unfortunately emerge where physicians-led innovation is stifled by either internal or external bureaucracy. Originality/value – Some reasonably reliable narrative evidence is presented describing what may actually work in healthcare delivery performance improvement programmes.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > HJ Public Finance J Political Science > JN Political institutions (Europe) > JN101 Great Britain J Political Science > JS Local government Municipal government R Medicine > RA Public aspects of medicine
Uncontrolled Keywords:	Best practice ; Knowledge transfer ; National Health Service ; Servicing ; United Kingdom
Publisher:	Emerald
ISSN:	1751-1879
Last Modified:	19 Mar 2016 22:30
URI:	https://orca.cardiff.ac.uk/id/eprint/18506

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