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Is call centre work skilled work? Exploring worker perceptions of skill in UK call centres

Lloyd, Caroline ORCID: https://orcid.org/0000-0003-2624-8031 and Payne, Jonathan 2008. Is call centre work skilled work? Exploring worker perceptions of skill in UK call centres. Presented at: International Labour Process Conference, Dublin, Ireland, March 2008.

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Item Type: Conference or Workshop Item (Paper)
Date Type: Completion
Status: Unpublished
Schools: ESRC Centre on Skills, Knowledge and Organisational Performance (SKOPE)
Social Sciences (Includes Criminology and Education)
Additional Information: Related Working paper http://www.skope.ox.ac.uk/sites/default/files/SKOPEWP81.pdf ISSN 1466-1535
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Last Modified: 19 Oct 2022 09:02
URI: https://orca.cardiff.ac.uk/id/eprint/19783

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