Marketing and user satisfaction in public services : an examination of discertionary versus non-discertionary service in local government

Chew, Celine 2011. Marketing and user satisfaction in public services : an examination of discertionary versus non-discertionary service in local government. Presented at: Fifteenth Annual Conference of the International Research Society for Public Management (IRSPM XV) 2011, Dublin, Ireland, 11-13 April 2011.

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Item Type:	Conference or Workshop Item (Paper)
Date Type:	Completion
Status:	Unpublished
Schools:	Schools > Business (Including Economics)
Subjects:	H Social Sciences > HB Economic Theory
Uncontrolled Keywords:	Marketing; business strategy
Last Modified:	19 Mar 2016 22:32
URI:	https://orca.cardiff.ac.uk/id/eprint/19786

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