Factors associated with dysfunctional customer behaviour: an empirical study

Reynolds, Kate and Harris, Lloyd Cameron 2008. Factors associated with dysfunctional customer behaviour: an empirical study. Presented at: 22nd Service Conference and Workshop, London, UK, 6-8 November 2008. Published in: Tyler, Katherine, Martin, Charles, Harris, Lloyd Cameron and Tan, Daisy Jing eds. Proceedings of the 22nd service conference and workshop - the future of service research and practice in a global world: service science, service logic, and service perspectives for markets, businesses and customers...quo vadis? London: University of Westminster,

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Item Type:	Conference or Workshop Item (Paper)
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > HB Economic Theory
Uncontrolled Keywords:	marketing; business strategy
Publisher:	University of Westminster
ISBN:	9780955268557
Last Modified:	31 Jan 2020 05:38
URI:	https://orca.cardiff.ac.uk/id/eprint/19933

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