Seamless healthcare delivery systems

Parnaby, John and Towill, Denis Royston 2008. Seamless healthcare delivery systems. International Journal of Health Care Quality Assurance 21 (3) , pp. 249-273. 10.1108/09526860810868201

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Abstract

Purpose – Taking the physician sourced observation that “wasting time is always more expensive than saving it” leads naturally to the conclusion that effective and efficient patient-centred healthcare delivery systems are highly desirable targets for the National Health Service (NHS) and similar providers. But has “joined up healthcare” even been achieved, and if so, how? What procedures must be in place to maximise the chances of its occurrence? This paper aims to investigate these issues. Design/methodology/approach – This paper answers these questions experientially via “Insider Action Research” projects plus careful critique of published case studies. Findings – Recurring themes for effective improvement of healthcare delivery organisations emerge in the paper, as do identification of the inevitable barriers to change. Originality/value – The paper takes stock of NHS service developments in a broader theoretical light.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HJ Public Finance H Social Sciences > HV Social pathology. Social and public welfare J Political Science > JN Political institutions (Europe) > JN101 Great Britain R Medicine > RA Public aspects of medicine
Uncontrolled Keywords:	Health services ; Quality management ; Services delivery ; United Kingdom
Publisher:	Emerald
ISSN:	0952-6862
Last Modified:	19 Mar 2016 22:36
URI:	https://orca.cardiff.ac.uk/id/eprint/21900

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