'Citizen-centred' public services: contestability without consumer-driven competition?

Martin, Stephen James ORCID: https://orcid.org/0000-0002-1883-5837 and Webb, Adrian 2009. 'Citizen-centred' public services: contestability without consumer-driven competition? Public Money and Management 29 (2) , pp. 123-130. 10.1080/09540960902768038

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Abstract

Welsh policy-makers have rejected customer-driven market approaches to the delivery of public services. Instead they espouse a model of delivery rooted in collaboration and citizen engagement. Empirical evidence from two recent wide-ranging reviews of public services in Wales suggests that this approach could offer a viable alternative to user choice and competition but, for it to be fully effective, central and local government need to embrace other drivers of improvement.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Schools > Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management H Social Sciences > HJ Public Finance J Political Science > JN Political institutions (Europe) > JN101 Great Britain J Political Science > JS Local government Municipal government
Publisher:	Taylor & Francis
ISSN:	0954-0962
Related URLs:	http://www.tandfonline.com/doi/abs/10.10...
Last Modified:	19 Oct 2022 09:51
URI:	https://orca.cardiff.ac.uk/id/eprint/22403

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