Knowledge from inspection: external oversight and information to improve performance

Martin, Stephen James ORCID: https://orcid.org/0000-0002-1883-5837 2010. Knowledge from inspection: external oversight and information to improve performance. Walshe, Kieran, Harvey, Gill and Jas, Pauline, eds. Connecting Knowledge and Performance in Public Services: From Knowing to Doing, Cambridge: Cambridge University Press, pp. 16-32. (10.1017/CBO9780511762000.003)

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Abstract

This chapter examines the role that inspection plays in the creation and consumption of knowledge about the performance of public services. It first defines public services inspection. Section two then analyses the increasing importance of inspection in the management of public services. Section three considers theories of inspection. The fourth section explores the different kinds of knowledge generated by inspection and the uses to which this is put by policy-makers, practitioners and the public. The final section identifies some implications for future policy and research.

Item Type:	Book Section
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Publisher:	Cambridge University Press
ISBN:	9780521195461
Related URLs:	Publisher Publisher
Last Modified:	19 Oct 2022 10:23
URI:	https://orca.cardiff.ac.uk/id/eprint/24205

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