Design challenges for implementing a customer driven mass-customisation system

Soroka, Anthony John ORCID: https://orcid.org/0000-0002-9738-9352 and Hieu, L. C. 2011. Design challenges for implementing a customer driven mass-customisation system. Presented at: INDIN 2011 : 2011 9th IEEE International Conference on Industrial Informatics, Lisbon, Portugal, 26-29 July, 2011. Proceedings: INDIN 2011 - 9th IEEE International Conference on Industrial Informatics, 26-29 July 2011, Caparica, Lisbon. Los Alamitos, CA: IEEE, pp. 857-862. 10.1109/INDIN.2011.6035005

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Abstract

The trend towards highly customised products and services creates challenges in that as products become ever more individualised the customer will start to become the product designer and will need to be able to deal with the challenges that a professional product designer has to address. A novice, non-designer, customer will know how they want their product to look but may be unaware of the engineering and production limitations that will prevent them from realising their desire. This presents massive problems when reconciling the desires and needs of the customer with the need to achieve mass-production levels of efficiency. This paper examines the challenges that must be overcome in order to enable consumers to actively participate in the design of customised products and proposes a potential system to do this.

Item Type:	Conference or Workshop Item (Paper)
Date Type:	Publication
Status:	Published
Schools:	Engineering Centre for Advanced Manufacturing Systems At Cardiff (CAMSAC)
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science T Technology > TA Engineering (General). Civil engineering (General)
Publisher:	IEEE
ISBN:	9781457704352
Last Modified:	19 Oct 2022 10:42
URI:	https://orca.cardiff.ac.uk/id/eprint/25255

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