The Lean toolbox for service systems

Bicheno, John 2008. The Lean toolbox for service systems. Buckingham: Picsie Books.

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Abstract

The book is the result of several years' work in Lean Service at the Lean Enterprise Research Centre, Cardiff Business School, and the service management programme at the University of Buckingham. It also builds on the best-selling The New Lean Toolbox by John Bicheno but of course takes service viewpoint. All material in the book has been field-tested by exposure to service professional and executive programmes. 'Service' here includes office support systems for lean manufacturing, the full spectrum of activities from transactional office systems, customer intensive systems such as hotels, government and professional service systems such as a solicitor's practice or health services.

Item Type:	Book
Book Type:	Authored Book
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Publisher:	Picsie Books
ISBN:	9780954124441
Last Modified:	25 Oct 2021 11:18
URI:	https://orca.cardiff.ac.uk/id/eprint/25631

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