Where next? Research directions on performance in public organizations

Boyne, George Alexander, Meier, Kenneth John ORCID: https://orcid.org/0000-0002-6378-0855, O'Toole, Laurence J. and Walker, Richard Mark 2005. Where next? Research directions on performance in public organizations. Journal of Public Administration Research and Theory 15 (4) , pp. 633-639. 10.1093/jopart/mui037

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Abstract

The dependent variable in all the articles presented in this symposium issue of JPART was organizational performance in public agencies. Management variables included organizational strategy, resources, leadership, goals, workforce diversity, and representation. The empirical articles also controlled for external effects on performance. Although the collection of articles presented here is a major step forward for research on public organizations, the evidence that management matters needs additional exploration, and the methods used by scholars need to be improved. Public organizations are required to address a range of goals, some of which may be in conflict. This obligation in turn requires organizations that deliver public services to focus their attention on multiple dimensions of performance. Boyne (2002) has identified sixteen dimensions of performance in public organizations grouped into five themes—outputs, efficiency, effectiveness, responsiveness, and democratic outcomes. Four of these themes are captured in the empirical articles presented here. Output quality is considered . . .

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics) Geography and Planning (GEOPL)
Publisher:	Oxford University Press
ISSN:	1053-1858
Last Modified:	17 Oct 2022 09:17
URI:	https://orca.cardiff.ac.uk/id/eprint/2642

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