Communication skills of healthcare professionals in paediatric diabetes services

Hambly, Helen Francesca, Robling, Michael Richard ORCID: https://orcid.org/0000-0002-1004-036X, Crowne, E., Hood, Kerenza ORCID: https://orcid.org/0000-0002-5268-8631 and Gregory, John Welbourn ORCID: https://orcid.org/0000-0001-5189-3812 2009. Communication skills of healthcare professionals in paediatric diabetes services. Diabetic Medicine 26 (5) , pp. 502-509. 10.1111/j.1464-5491.2009.02708.x

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Abstract

Aims To identify training needs in communication skills and to assess training preferences of staff working in paediatric diabetes services, which will inform the development of a learning programme in behaviour change counselling for healthcare professionals. Methods Three hundred and eighty-five staff in 67 UK paediatric diabetes services were sent questionnaires to determine their previous communication skills training, to measure their self-reported view of the importance of and confidence in addressing common clinical problems and to assess the perceived feasibility of training methods to improve skilfulness. Results Two hundred and sixty-six questionnaires (69%) were returned from 65 services. Sixteen per cent of doctors, nurses and dietitians reported no previous training in communication skills and 47% had received no training since graduating. Respondents rated psychosocial issues as more important to address than medical issues within consultations (t = 8.93, P < 0.001), but felt less confident addressing such issues (t = 15.85, P < 0.001). One-day workshops and monthly team meetings were the most popular of the training options considered (65% and 77%, respectively). CD ROM and web-based learning were considered feasible for 54% and 56% of respondents, respectively, although lack of time (55%) and privacy (34%) were potential barriers. Conclusions Addressing psychosocial issues is an important component of consultations involving young people with diabetes, but healthcare professionals find it easier to address medical issues. This represents a key training need in communication skills for diabetes professionals. The survey will inform the development of a tailored learning programme for health professionals in UK paediatric diabetes clinics.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Medicine
Subjects:	R Medicine > RJ Pediatrics > RJ101 Child Health. Child health services
Uncontrolled Keywords:	communication skills, diabetes, health-care professionals, paediatrics, training needs
Publisher:	Wiley
ISSN:	0742-3071
Last Modified:	06 Nov 2022 13:23
URI:	https://orca.cardiff.ac.uk/id/eprint/26862

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