Automotive after-sales: service fulfilment - a true measure of performance?

Kiff, J. S. and Simons, David Wyn 2000. Automotive after-sales: service fulfilment - a true measure of performance? Brunt, David, ed. Manufacturing operations and supply chain management: The LEAN approach, Thomson Learning,

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Item Type:	Book Section
Date Type:	Publication
Status:	Published
Schools:	Schools > Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management T Technology > TL Motor vehicles. Aeronautics. Astronautics T Technology > TS Manufactures
Publisher:	Thomson Learning
Last Modified:	19 Mar 2016 22:57
URI:	https://orca.cardiff.ac.uk/id/eprint/32738

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