Bicheno, John and Catherwood, Philip 2005. Six Sigma and the Quality Toolbox. Revised ed. Buckingham: Picsie Books. |
Abstract
This book is a fully revised and extended version of the best selling Quality 75. It has been extended to include a full range of Six Sigma tools and philosophy. The book is a unique compilation of tools and concepts from Six Sigma, traditional Quality Management (including notes on the Gurus), Service Quality and relevant Lean manufacturing concepts. It is written in the no-nonsense style popular in all Picsie books and is aimed at practising managers from Service and Manufacturing. Green Belt practitioners and Black Belts wishing to extend their expertise into Service Quality and Lean will find the book useful. So too will Lean practitioners who wish to extend their quality skills. MBAs and final year undergraduates will find the book an invaluable quick reference to quality operations, customer relationships and improvement.
Item Type: | Book |
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Book Type: | Authored Book |
Date Type: | Publication |
Status: | Published |
Schools: | Business (Including Economics) |
Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Additional Information: | Previous ed. published as: The Quality 75 : towards six sigma performance in service and manufacturing. 2002. |
Publisher: | Picsie Books |
ISBN: | 9780954124427 |
Last Modified: | 28 Oct 2021 15:51 |
URI: | https://orca.cardiff.ac.uk/id/eprint/37349 |
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