Cusum modelling of the dynamics of process performance improvement programmes

Owen, Neil R. H. and Towill, Denis Royston 2006. Cusum modelling of the dynamics of process performance improvement programmes. International Journal of Productivity and Performance Management 55 (2) , pp. 99-117. 10.1108/17410400610641690

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Abstract

Purpose – To evaluate the Cusum model as a means of rapid trend detection and dynamic response classifier in a low signal/noise environment. Design/methodology/approach – The method used was the design and implementation of an IT system for automatic on-line monitoring of press operator performance. Findings – Operators engaged following an in-house skills enhancement programme display a wide range of performance profiles. Research limitations/implications – Identifies opportunities for further management investigation of working practices identified as leading to regression plus operators obviously learning to “work smarter, not harder”. Practical implications – A range of novel performance templates based on the Cusum model have been derived and tested on 18 press operators. Originality/value – The Cusum model is already well established in the literature. This case study shows that the model can be readily exploited via automatic operator performance monitoring and subsequent classification.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Schools > Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Uncontrolled Keywords:	Operations management; Cumulative sum techniques; Performance management
Publisher:	Emerald
ISSN:	1741-0401
Last Modified:	19 Mar 2016 23:07
URI:	https://orca.cardiff.ac.uk/id/eprint/39243

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