Employment Relations, Management Style and Flight Crew Attitudes at Low Cost Airline Subsidiaries: The Cases of BritishAirways/Go and bmi/bmibaby

Harvey, Geraint and Turnbull, Peter John 2006. Employment Relations, Management Style and Flight Crew Attitudes at Low Cost Airline Subsidiaries: The Cases of BritishAirways/Go and bmi/bmibaby. European Management Journal 24 (5) , pp. 330-337. 10.1016/j.emj.2006.07.002

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Abstract

In response to the challenge of lowcosts airlines, several full service carriers (FSCs) around the world have created their own lowcost subsidiary. In the UK, two successful examples of this strategy are bmibaby (bmi) and Go (British Airways). To compete with their lowcost rivals, these subsidiaries need to create a similar lowcost employment system and human resource management policies to support this system, which will be very different from that of the parent company. More importantly, in a ‘customer facing’ industry such as civil aviation, how staff respond to these management practices will have a crucial bearing on the success (or otherwise) of the airline. In this paper we assess the degree of decentralization of employment relations to subsidiary management at both airlines; we discern the management style towards flightcrew at the lowcost subsidiaries; and finally, we analyse the response of flight crew to the management style adopted.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Uncontrolled Keywords:	Industrial relations; Employment relations; Management style; Airlines; Civil aviation; Lowcost; Subsidiary; Decentralisation; Pilots; Employee attitudes
Publisher:	Elsevier
ISSN:	0263-2373
Last Modified:	19 Mar 2016 23:07
URI:	https://orca.cardiff.ac.uk/id/eprint/39547

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