Civic duty and employee outcomes: Do high commitment human resource practices and work overload matter?

Gould-Williams, Julian Seymour ORCID: https://orcid.org/0000-0003-1368-1792, Bottomley, Paul Andrew ORCID: https://orcid.org/0000-0001-8131-6768, Redman, Tom, Snape, Ed, Bishop, David J., Limpanitugul, Thanawut and Mostafa, Ahmed Mohammed 2013. Civic duty and employee outcomes: Do high commitment human resource practices and work overload matter? Public Administration n/a 10.1111/padm.12019

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Abstract

This article tests the impact of two organization-relevant factors, high commitment human resource practices (HCHRP) and work overload on a component of public service motivation, civic duty and employee outcomes (job satisfaction, affective commitment, and quit intentions). Local government employees in Wales (n=1,755) were used to test our research hypotheses. Results show that both HCHRP and work overload had direct and indirect affects (via civic duty) on employee outcomes. The positive effects of HCHRP on employee outcomes more than compensated for the negative impact of work overload. However, given the modest relations between the organization-relevant factors and civic mindedness, firm efforts should perhaps focus primarily on recruitment and retention campaigns rather than training and socialization strategies.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Additional Information:	Online publication date: 5 June 2013.
Publisher:	Wiley
ISSN:	0033-3298
Last Modified:	21 Oct 2022 10:44
URI:	https://orca.cardiff.ac.uk/id/eprint/41172

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