Identifying the operational elements in strategic performance management in services

Radnor, Zoe and Johnston, Robert 2007. Identifying the operational elements in strategic performance management in services. Presented at: POMS College of Service Operations 2007 Meeting, London, UK, 12-13 July 2007.

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Item Type:	Conference or Workshop Item (Paper)
Date Type:	Completion
Status:	Unpublished
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General)
Related URLs:	Organisation
Last Modified:	19 Mar 2016 23:22
URI:	https://orca.cardiff.ac.uk/id/eprint/48882

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