Sabotaging service: A study of front line, customer contact employees

Ogbonna, Emmanuel Okechukwu ORCID: https://orcid.org/0000-0002-9742-1535 and Harris, L. C. 2005. Sabotaging service: A study of front line, customer contact employees. Presented at: 12th Recent Advances in Retailing and Services Science Conference, Orlando, FL, USA, 21-25 July 2005.

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Item Type:	Conference or Workshop Item (Paper)
Date Type:	Completion
Status:	Unpublished
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > HF Commerce
Last Modified:	24 Oct 2022 12:00
URI:	https://orca.cardiff.ac.uk/id/eprint/50042

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