Push or delay? Decomposing Smartphone notification response behaviour

Turner, Liam D. ORCID: https://orcid.org/0000-0003-4877-5289, Allen, Stuart Michael ORCID: https://orcid.org/0000-0003-1776-7489 and Whitaker, Roger Marcus ORCID: https://orcid.org/0000-0002-8473-1913 2015. Push or delay? Decomposing Smartphone notification response behaviour. Presented at: Sixth International Workshop on Human Behavior Understanding, Osaka, Japan, 8 September 2015. Human Behavior Understanding. Lecture Notes in Computer Science Berlin: Springer, pp. 69-83. 10.1007/978-3-319-24195-1_6

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Abstract

Smartphone notifications are often delivered without considering user interruptibility, potentially causing frustration for the recipient. Therefore research in this area has concerned finding contexts where interruptions are better received. The typical convention for monitoring interruption behaviour assumes binary actions, where a response is either completed or not at all. However, in reality a user may partially respond to an interruption, such as reacting to an audible alert or exploring which application caused it. Consequently we present a multi-step model of interruptibility that allows assessment of both partial and complete notification responses. Through a 6-month in-the-wild case study of 11,346 to-do list reminders from 93 users, we find support for reducing false-negative classification of interruptibility. Additionally, we find that different response behaviour is correlated with different contexts and that these behaviours are predictable with similar accuracy to complete responses.

Item Type:	Conference or Workshop Item (Paper)
Date Type:	Publication
Status:	Published
Schools:	Computer Science & Informatics Systems Immunity Research Institute (SIURI)
Subjects:	Q Science > QA Mathematics > QA75 Electronic computers. Computer science
Uncontrolled Keywords:	Interruptibility, smartphone notifications, interruptions, context awareness, implicit sampling, mobile
Publisher:	Springer
ISBN:	9783319241951
ISSN:	0302-9743
Related URLs:	http://link.springer.com/chapter/10.1007...
Date of First Compliant Deposit:	30 March 2016
Last Modified:	26 Jun 2024 01:13
URI:	https://orca.cardiff.ac.uk/id/eprint/75405

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