Ways to measure quality of outcome: an essential ingredient in quality assurance

Felce, David John 1996. Ways to measure quality of outcome: an essential ingredient in quality assurance. Tizard Learning Disabilities Review 1 (2) , pp. 38-44.

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Abstract

Policy rhetoric, encompassing terms such as contraction for quality, effectiveness-led health and social care, quality assurance and value for money, implies the need to measure the quality of service outcome. Systematic measurement of outcome is rarely undertaken and generally viewed as the province of research. Argues that quality monitoring needs to be an integral part of routine service operation. A framework for thinking about outcome is offered and possible measures from the research literature are listed. Argues that while services will need to put effort and resources into developing a capacity to monitor quality, the task should not be seen as too complicated or resource intensive to make it impossible to do, at least in a more coherent way than is currently being attempted.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	MRC Centre for Neuropsychiatric Genetics and Genomics (CNGG) Medicine
Subjects:	R Medicine > R Medicine (General)
Publisher:	Emerald
ISSN:	1359-5474
Last Modified:	30 Jun 2017 04:15
URI:	https://orca.cardiff.ac.uk/id/eprint/85732

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