A contradiction in terms? Making sense of emotional intelligence in a construction management environment

Lindebaum, Dirk and Cassell, Catherine 2012. A contradiction in terms? Making sense of emotional intelligence in a construction management environment. British Journal of Management 23 (1) , pp. 65-79. 10.1111/j.1467-8551.2010.00729.x

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Abstract

Emotional intelligence (EI) has been hailed as being critical to individual performance within organizations. However, recent theoretical debates indicate that scholars need to apply a more differentiated lens when examining the utility of EI in a particular organizational context. In this study, we seek to contribute preliminary empirical evidence to this debate. Drawing upon an interpretivist approach and a narrative analysis, we examine how UK construction project managers make sense of EI, and how this shapes their receptiveness to the construct. Our data analysis suggests that there are enduring, albeit changing, characteristics of the industry and the sensemaking processes of project managers that renders the construct, at least for the time being, of limited utility. Thus, our analysis is a cautionary tale for those management scholars and practitioners who argue for the ‘trainability’ of EI.

Item Type:	Article
Status:	Published
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Publisher:	Wiley-Blackwell
ISSN:	1045-3172
Date of First Compliant Deposit:	1 April 2016
Last Modified:	27 Mar 2020 02:33
URI:	https://orca.cardiff.ac.uk/id/eprint/88497

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