Espoused versus realized knowledge management tool usage in knowledge intensive organizations

Powell, Taman and Ambrosini, Veronique 2017. Espoused versus realized knowledge management tool usage in knowledge intensive organizations. The International Journal of Human Resource Management 28 (2) , pp. 356-378. 10.1080/09585192.2016.1244911

Full text not available from this repository.

Abstract

Many knowledge intensive organizations (KIOs) have invested in tools and policies to enhance knowledge-sharing and application as this is crucial for their growth. The implementation of these tools results in multiple approaches for knowledge-sharing being available. This article reports on an empirical study of five global management consultancies investigating how consultants choose between these knowledge-sharing alternatives and the factors driving this choice. Our findings indicate that consultants base their decisions on both judging the anticipated benefits of the knowledge content and the associated process costs. Importantly, the criteria employed to assess these knowledge-sharing alternatives was different to that of the leadership. The use of different criteria resulted in the leadership championing tools and policies that the consultants did not perceive as valuable. The study contributes to the human resource management and knowledge management literature, not only by surfacing criteria, yet to be discussed in the literature, used by the leadership and consultants of KIOs in determining which knowledge-sharing approach to use, but also by highlighting that when considering KM tools it was critical to take a multi-level approach as there may be some differences in rationales as to why some systems are used or not.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Uncontrolled Keywords:	leadership; knowledge- sharing; social networks; human resource management; knowledge management; knowledge- intensive organizations; consulting
Publisher:	Routledge
ISSN:	0958-5192
Last Modified:	08 May 2019 02:33
URI:	https://orca.cardiff.ac.uk/id/eprint/89875

Citation Data

Cited 7 times in Scopus. View in Scopus. Powered By Scopus® Data

Actions (repository staff only)

Edit Item