Performance management in context: formative cross-functional performance monitoring for improvement and the mediating role of relational coordination in hospitals

McDermott, Aoife M. ORCID: https://orcid.org/0000-0002-9195-7435, Conway, Edel, Cafferkey, Kenneth, Bosak, Janine and Flood, Patrick C. 2019. Performance management in context: formative cross-functional performance monitoring for improvement and the mediating role of relational coordination in hospitals. International Journal of Human Resource Management 30 (3) , pp. 436-456. 10.1080/09585192.2017.1278714

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Abstract

Recent research suggests that to fully realise its potential, performance management should be bespoke to the social context in which it operates. Here we analyse factors supporting the use of performance data for improvement. The study purposively examines a developmentally oriented performance management system with cross-functional goals. We suggest that these system characteristics are significant in interdependent work contexts, such as healthcare. We propose and test that (a) relational coordination helps employees work effectively to resolve issues identified through formative and cross-functional performance monitoring and (b) that this contributes to better outcomes for both employees and patients. Based on survey data from management and care providers across Irish acute hospitals, the study found that perceptions of relational coordination mediated the link between formative cross-functional performance monitoring and employee outcomes and partially mediated the link between formative cross-functional performance monitoring and patient care respectively. Our findings signal potential for a more contextually driven and interdependent approach to the alignment of management and human resource management practices. While relational coordination is important in healthcare, we also note potential to identify other social drivers supporting productive responses to performance monitoring in different contexts.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Uncontrolled Keywords:	performance monitoring • formative • cross-functional • relational coordination • hospital • context •
Publisher:	Taylor & Francis
ISSN:	0958-5192
Funders:	Irish Research Council
Date of First Compliant Deposit:	4 January 2017
Date of Acceptance:	29 December 2016
Last Modified:	06 Nov 2023 13:37
URI:	https://orca.cardiff.ac.uk/id/eprint/97130

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