Strategy implementation and public service effectiveness, efficiency and equity

Andrews, Rhys ORCID: https://orcid.org/0000-0003-1904-9819, Beynon, Malcolm ORCID: https://orcid.org/0000-0002-5757-270X and Gence, Elif 2017. Strategy implementation and public service effectiveness, efficiency and equity. Administrative Sciences 7 (1) , 4. 10.3390/admsci7010004

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Abstract

Strategic decision-making theories suggest that organizations that combine rational and incremental strategy implementation styles are likely to perform better than those that emphasize a single style. To assess whether these arguments apply to the public sector; we explore the strategy implementation style and perceived service effectiveness, efficiency and equity of Turkish municipal government departments. Using fuzzy cluster analysis, we identify four distinctive though inter-related styles of strategy implementation in our sample organizations: logical-incremental; mostly rational; mostly incremental; and no clear approach. A logical-incremental and mostly rational style of implementation are associated with better effectiveness, efficiency and equity; with the absence of an implementation style associated with worse performance. Theoretical and practical implications are discussed.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Schools > Business (Including Economics)
Uncontrolled Keywords:	strategy; implementation; performance; public sector; quantitative analysis; fuzzy clustering
Publisher:	MDPI Publishing
ISSN:	2076-3387
Date of First Compliant Deposit:	17 February 2017
Date of Acceptance:	14 February 2017
Last Modified:	06 May 2023 19:52
URI:	https://orca.cardiff.ac.uk/id/eprint/98378

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