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Jones-Evans, Angela ORCID: https://orcid.org/0009-0001-3488-8007 2025. Seeing the bigger picture: an investigation into the impact of process mapping on the management of change in a university library. Perspectives: Policy and Practice in Higher Education 29 (1) , pp. 22-30. 10.1080/13603108.2024.2378322
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