What matters to me! User conceptions of value in specialist cancer care

Hardyman, Wendy ORCID: https://orcid.org/0000-0002-3732-6886, Kitchener, Martin ORCID: https://orcid.org/0000-0001-6249-557X and Daunt, Kate L. ORCID: https://orcid.org/0000-0002-6741-4924 2019. What matters to me! User conceptions of value in specialist cancer care. Public Management Review 21 (11) , pp. 1687-1706. 10.1080/14719037.2019.1619808

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Abstract

This paper is the first to apply the services marketing framework of service-dominant logic (S-D logic) to enhance understanding of patient conceptualizations of value in the context of cancer health services. Using data from a case study, the findings reveal that ‘value’ is a temporal, experiential, and complex concept. Three dominant themes are identified as contributing to value creation; access to resources, quality of interactions, and resource use. Although these findings show a broad degree of support for the S-D logic framework, distinctive variations emerge from this application in a health-care context.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Social Sciences (Includes Criminology and Education) Business (Including Economics)
Publisher:	Taylor & Francis
ISSN:	1471-9037
Date of First Compliant Deposit:	13 March 2019
Date of Acceptance:	13 March 2019
Last Modified:	06 Nov 2023 18:17
URI:	https://orca.cardiff.ac.uk/id/eprint/120666

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