Quality improvement

Bennett, Clare L. ORCID: https://orcid.org/0000-0002-5144-3894 and James, Alison H. ORCID: https://orcid.org/0000-0002-0965-3169 2022. Quality improvement. Stanley, David, Bennett, Clare L. and James, Alison H., eds. Clinical Leadership in Nursing and Healthcare, vol. 3rd Ed. London: Wiley, pp. 337-354. (10.1002/9781119869375.ch16)

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Abstract

In healthcare, definitions of quality often reflect differing stakeholder positions, with patients, providers, managers and funders often having quite different perceptions. However, the Institute of Medicine's six dimensions of quality have been widely adopted internationally they are: safe, effective, patient-centred, timely, efficient and equitable. This chapter addresses two concerns central to the effectiveness of clinical leaders and how they can have a positive impact on the health service. It focuses on the relationship of clinical leaders to quality initiatives and project management. Effective improvement is, therefore, underpinned by ‘systems thinking’, which takes account of all the interacting systems that are relevant to the intended improvement, rather than just taking into account factors at the team or unit level. Quality Planning involves a design process which focuses on enabling innovation through the design of services, information and products.

Item Type:	Book Section
Date Type:	Publication
Status:	Published
Schools:	Schools > Healthcare Sciences
Subjects:	R Medicine > RT Nursing
Publisher:	Wiley
ISBN:	9781119869375
Last Modified:	18 Feb 2025 12:32
URI:	https://orca.cardiff.ac.uk/id/eprint/153587

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