Indicating engagement in online workplace meetings: The role of backchannelling head nods

Knight, Dawn ORCID: https://orcid.org/0000-0002-4745-6502, O'Keeffe, Anne, Mark, Geraldine, Fitzgerald, Christopher, McNamara, Justin, Adolphs, Svenja, Cowan, Benjamin, Fahey Palma, Tania, Farr, Fiona and Peraldi, Sandrine 2024. Indicating engagement in online workplace meetings: The role of backchannelling head nods. International Journal of Corpus Linguistics (IJCL) 29 (3) , pp. 389-416. 10.1075/ijcl.24060.kni

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Abstract

Amid COVID-19 and the so-called “digital pivot”, online virtual communication is at the heart of our professional and private lives. As we move into a post-COVID context, the affordances of the digital turn have shown that we can operate professionally online but there is a need for better understanding of communication in the online workplace. This paper contributes to our understanding of the dynamics of indicators of engagement in multi-party communication online, as evidenced by a corpus-based multi-modal study. It showcases the importance of building naturally-occurring spoken corpora that go beyond written transcription and include annotation of non-verbal behaviour. The work focuses on the incidence, frequency, position, and function of spoken and head nod backchannels, exploring coordination and co-occurrence of these features in online talk. Findings point to a changing profile of how engagement is displayed in online workplace meetings, which appears to be linked to the functionality of platforms.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Schools > English, Communication and Philosophy
Publisher:	John Benjamins Publishing Company
ISSN:	1384-6655
Date of First Compliant Deposit:	2 March 2023
Date of Acceptance:	12 June 2024
Last Modified:	10 Dec 2024 14:30
URI:	https://orca.cardiff.ac.uk/id/eprint/157441

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