A paradoxical kind of living: using the paradox theory lens to explain organisational dysfunction for high status professionals

Toon, Mark ORCID: https://orcid.org/0000-0001-9455-3316 and Reynolds, Laura 2024. A paradoxical kind of living: using the paradox theory lens to explain organisational dysfunction for high status professionals. Presented at: British Academy of Management Conference 2024, Nottingham, UK, 4-6 September 2024. Conference Proceedings of the British Academy of Management Conference 2024. , vol.2024

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Abstract

Professional roles exist in highly regulated systems in which multiple compliance obligations are not always coordinated and in many cases are contradictory. The resulting uncertainty for the professional practitioner generates classic role ambiguity and role conflict dilemmas. These are further confounded by high complexity in the professional roles. Furthermore, because the professional role holders carry personal liability for their licence obligations there is little organisational support or protection from regulatory or legal sanction in the event of problematic role performance. The attendant pressures contribute to low performance outcomes and practitioner burnout. We model this dysfunctional system and identify individual coping behaviours as mediators of both performance outcomes and burnout.

Item Type:	Conference or Workshop Item (Paper)
Status:	Published
Schools:	Schools > Business (Including Economics)
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
ISBN:	978-9-9956413-7-2
Date of First Compliant Deposit:	14 March 2025
Date of Acceptance:	1 May 2024
Last Modified:	14 Mar 2025 12:45
URI:	https://orca.cardiff.ac.uk/id/eprint/176783

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