Exploring the forms of dysfunctional customer behaviour: a study of differences in servicescape and customer disaffection with service

Daunt, Kate ORCID: https://orcid.org/0000-0002-6741-4924 and Harris, L. C. 2010. Exploring the forms of dysfunctional customer behaviour: a study of differences in servicescape and customer disaffection with service. Presented at: AMA SERVSIG International Conference, Porto, Portugal, 17-19 June 2011.

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Item Type:	Conference or Workshop Item (Paper)
Date Type:	Completion
Status:	Unpublished
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > HE Transportation and Communications
Uncontrolled Keywords:	marketing; business strategy
Last Modified:	19 Oct 2022 09:05
URI:	https://orca.cardiff.ac.uk/id/eprint/19930

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