Jaycustomers: An empirical examination of the antecedents of dysfunctional customer behaviour

Daunt, Kate

and Harris, Lloyd C. 2005. Jaycustomers: An empirical examination of the antecedents of dysfunctional customer behaviour. Presented at: 4th SERVSIG Conference, Singapore, Malaysia, 2-4 June 2005. AMA,

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Item Type:	Conference or Workshop Item (Paper)
Date Type:	Completion
Status:	Unpublished
Schools:	Schools > Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HF Commerce
Publisher:	AMA
Last Modified:	24 Oct 2022 10:37
URI:	https://orca.cardiff.ac.uk/id/eprint/45101

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