Exploring reflective learning during the extended consumption of life experiences

Bosangit, Carmela ORCID: https://orcid.org/0000-0002-0152-0193 and Demangeot, Catherine 2016. Exploring reflective learning during the extended consumption of life experiences. Journal of Business Research 69 (1) , pp. 208-215. 10.1016/j.jbusres.2015.07.033

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Abstract

Purpose This study explores the potential for personal transformation resulting from reflective learning that occurs during the extended consumption of life experiences. Extended consumption refers to activities that consist in re-experiencing a life experience, for instance sharing stories/photographs or blogging. Methodology Using a directed qualitative content analysis, Hubbs and Brand's (2010) framework is applied to analyze the content of 19 travel blogs and develop an understanding of different forms of consumer learning occurring during the extended consumption experience. Findings The analysis of the travel blogs provides evidence of three forms of reflective leaning during extended consumption: emotional, critical and personal reflection learning. Although a high proportion of the blog narratives do not go beyond surface learning, most bloggers use a combination of the three forms of reflective learning, signifying different levels of reflection. Experiences that produce emotions of high valence and situations that point to differences between the bloggers' home culture and the destinations' characteristics appear to trigger reflective learning, in some instances providing evidence of personal transformation. Originality/value This research contributes to the experiential consumption literature, providing evidence of consumers' development and transformation during extended consumption, and showing how even negative experiences lead to self-learning.

Item Type:	Article
Date Type:	Publication
Status:	Published
Schools:	Business (Including Economics)
Uncontrolled Keywords:	Consumer learning; Experiential purchases; Life experiences; Blogging; Extended consumption experience; Reflective learning
Publisher:	Elsevier
ISSN:	0148-2963
Date of First Compliant Deposit:	25 July 2017
Date of Acceptance:	1 June 2015
Last Modified:	05 May 2023 17:43
URI:	https://orca.cardiff.ac.uk/id/eprint/97213

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