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Number of items: 19.

Galazka, Anna Milena ORCID: https://orcid.org/0000-0002-4376-1980 and Jenkins, Sarah ORCID: https://orcid.org/0000-0001-8754-1544 2024. Doing essential ‘dirty work’: Making visible the emotion management skills in gendered care work. Helfen, Markus, Delbridge, Richard, Pekarek, Andreas and Purser, Gretchen, eds. Essentiality of Work, Research in the Sociology of Work, vol. 36. Emerald, pp. 11-38. (10.1108/S0277-283320240000036002)

Jenkins, Sarah ORCID: https://orcid.org/0000-0001-8754-1544 and Chivers, Wil 2022. Can cooperatives/employee-owned businesses improve ‘bad’ jobs? Evaluating job quality in three low-paid sectors. British Journal of Industrial Relations 60 (3) , pp. 511-535. 10.1111/bjir.12637
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Jenkins, Sarah ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2020. Exploring organizational deception: Agency, context and social relations. Organization Theory 1 (2) , pp. 1-24. 10.1177/2631787720919436
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Jenkins, Sarah ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2017. Neo-normative control and value discretion in interactive service work: a case study. Vallas, Steven P., ed. Emerging Conceptions of Work, Management and the Labor Market, Vol. 30. Research in the Sociology of Work, Emerald Publishing Limited, pp. 59-85.

Jenkins, Sarah ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2017. Trusted to deceive: A case study of 'strategic deception' and the normalization of lying at work. Organization Studies 38 (1) , pp. 53-76. 10.1177/0170840616655481

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2013. In pursuit of happiness: A sociological examination of employee identifications amongst a 'happy' call-centre workforce. Organization n/a 10.1177/1350508413491444

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2013. Context matters: Examining 'soft' and 'hard' approaches to employee engagement in two workplaces. The International Journal of Human Resource Management 24 (14) , pp. 2670-2691. 10.1080/09585192.2013.770780

Conley, Hazel and Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 2011. Still 'a good job for a woman'? Women teachers' experiences of modernization in England and Wales. Gender, Work & Organization 18 (5) , pp. 488-507. 10.1111/j.1468-0432.2011.00573.x

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544, Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X and Roberts, Ashley James 2010. Emotional management in a mass customised call centre: examining skill and knowledgeability in interactive service work. Work Employment & Society 24 (3) , pp. 546-564. 10.1177/0950017010371665

Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X and Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 2009. Theorizing discretion in service work: value discretion in a high performance call-centre. Presented at: European Organisation Studies Conference (EGOS), Barcelona, July 2009.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2009. Multiple identities and identifications in the high commitment call-centre examining connections in a complex organization. Presented at: Employment Research Unit Conference (ERU), Cardiff, September 2009.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2009. Exploring multiple identities in the high performance call-centre: A recipe for success? Presented at: International Industrial Relations Conference (IIRA), Sydney, Australia, Monday 24 - Thursday 28 August 2009.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Conley, H 2007. Living with the Contradictions of Modernization: Emotional Management in the Teaching Profession. Public Administration 85 (4) , pp. 979-1001. 10.1111/j.1467-9299.2007.00675.x

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X 2007. Disconnected workplaces: interests and identities in the 'high performance' factory. Bolton, Sharon C. and Houlihan, Maeve, eds. Searching for the Human in Human Resource Management: Theory, Practice and Workplace Contexts., Palgrave Macmillan, pp. 195-218.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 2006. Where is the 'H' in HRM? Presented at: 2006 Academy of Management Annual Meeting, Atlanta, GA, USA, 11-16 August 2006.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 2005. Emotional labour and the teaching profession. Presented at: Showcase Symposium, Employment Research Unit, Cardiff Business School, Cardiff, UK, September 2005.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 and Conley, H. 2004. Another brick in the wall: Emotional labour in the teaching profession. Presented at: BSA Work, Employment and Society Conference 2004, Manchester, UK, 1-3 September 2004.

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 2004. Restructuring Flexibility: Case Studies of Part-Time Female Workers in Six Workplaces. Gender Work and Organization 11 (3) , pp. 306-334. 10.1111/j.1468-0432.2004.00233.x

Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544, Martinez Lucio, Miguel and Noon, Michael Andrew 2002. Return to gender: an analysis of women's disadvantage in postal work. Gender work & organization 9 (1) , pp. 81-104. 10.1111/1468-0432.00150

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