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Baeshen, Mashhour H. 2018. Antecedents and outcomes of psychological contract breach: Coping behaviour as a mediator of the effects of feelings of violation related to service outcomes. PhD Thesis, Cardiff University.
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Baeshen, Mashhour, Beynon, Malcolm JAmes ORCID: https://orcid.org/0000-0002-5757-270X and Daunt, Kate ORCID: https://orcid.org/0000-0002-6741-4924 2016. Fuzzy clustering: an analysis of service quality in the mobile phone industrys. Kumar, A., Kumar Dash, M., Kumar Trivedi, S. and Kumar Panda, T., eds. Handbook of Research on Intelligent Techniques and Modeling Applications in Marketing Analytics, IGI Global, pp. 40-61.

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