Theorizing discretion in service work: value discretion in a high performance call-centre

Delbridge, Rick ORCID: https://orcid.org/0000-0001-8451-265X and Jenkins, Sarah Louise ORCID: https://orcid.org/0000-0001-8754-1544 2009. Theorizing discretion in service work: value discretion in a high performance call-centre. Presented at: European Organisation Studies Conference (EGOS), Barcelona, July 2009.

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Item Type:	Conference or Workshop Item (Paper)
Date Type:	Completion
Status:	Unpublished
Schools:	Business (Including Economics)
Subjects:	H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HF Commerce
Last Modified:	19 Oct 2022 10:40
URI:	https://orca.cardiff.ac.uk/id/eprint/25151

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